dkwin Privacy Policy

Introduction

dkwin ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the dkwin platform at https://dkwin.cam. This Privacy Policy describes in plain language the types of information we collect, the purposes for which we process it, the limited circumstances in which we share it, and the choices and rights available to you as a player.

This Policy applies to all personal data collected through the dkwin website, mobile-optimised platform, customer support channels, and any other service operated by dkwin. By registering an account or continuing to use the dkwin platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we handle your data, please do not create an account or continue to use the platform.

Our Privacy Commitments

Six core principles summarise how dkwin approaches your personal data. Full details are in the numbered sections below.

1Information We Collect

dkwin collects personal data in three primary ways: information you provide directly when registering or using the platform, information generated automatically as you interact with the platform, and information received from trusted third parties where permitted.

Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey, you may provide:

• Identity information: full legal name, date of birth, gender, and nationality.
• Contact information: email address, mobile phone number, and residential address including city, division, and postcode within Bangladesh.
• Identity verification documents: national identification card (NID), passport, or other government-issued photo ID required for KYC purposes.
• Financial information: payment method details such as bKash wallet number, Nagad number, Rocket number, bank account details, or card information needed to process deposits and withdrawals.
• Communications: messages sent through our support channels, including support tickets, live chat transcripts, and email correspondence.

Information Collected Automatically

When you use the dkwin platform, we automatically collect certain technical and behavioural data, including:

• Device and browser data: device type, operating system, browser version, screen resolution, and device identifiers.
• Network data: IP address, approximate geolocation derived from IP, and internet service provider.
• Usage data: pages visited, time spent on each page, games played, bet amounts, game session duration, and feature interactions.
• Cookie and tracking data: session cookies, persistent cookies, and similar tracking technologies as described in Section 6 of this Policy.

Information from Third Parties

In limited circumstances dkwin may receive personal data about you from trusted third-party sources, including identity and fraud-check results from KYC verification partners, payment confirmation data from processors such as bKash, Nagad, and Rocket, and fraud or risk-scoring signals from anti-fraud service providers. This data is used only for the purposes described in this Policy and is not combined with your data in ways you would not reasonably expect.

2How We Use Your Information

dkwin processes your personal data for specific, defined purposes only. We do not use your data for any purpose that is incompatible with the original reason it was collected. The primary purposes are:

• Account creation and management: to register your account, verify your identity, and maintain your player profile throughout your relationship with dkwin.
• Transaction processing: to handle deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain an accurate transaction record for each account.
• Regulatory compliance: to fulfil our KYC, anti-money laundering (AML), and responsible gaming obligations, including age verification (21+), identity checks, and monitoring player activity for signs of problem gambling.
• Customer support: to respond to your queries, complaints, and requests submitted through our support channels.
• Platform improvement: to analyse usage patterns, identify technical issues, conduct testing, and improve the features and performance of the dkwin platform.
• Marketing communications: to send you promotional offers, bonus notifications, and personalised recommendations — only where you have consented. You may withdraw consent at any time without affecting your platform access.

dkwin will not use your personal data for automated decision-making that produces legal or similarly significant effects on you without first obtaining your explicit consent or offering a mechanism to request human review.

3Legal Basis for Processing

dkwin processes personal data only where a valid legal basis exists. The three principal bases we rely on are:

Contractual Necessity

The majority of personal data we process is necessary for us to deliver the gaming services you agreed to when registering an account. This includes identity verification, payment processing, account management, and customer support. Without this data we cannot fulfil our obligations to you.

Legal Obligation

Certain processing activities are required to comply with applicable laws and regulations, including anti-money laundering legislation, age verification requirements, and responsible gaming obligations. dkwin may be required to retain certain data for defined periods and to disclose it to relevant authorities when lawfully compelled.

Legitimate Interests

Where it does not override your rights, dkwin processes certain data based on its legitimate interests — for example, to prevent fraud, maintain platform security, and conduct internal analytics. You have the right to object to processing on this basis; see Section 9.

4Sharing Your Personal Data

dkwin does not sell or rent your personal data. We share it only in the following limited, defined circumstances:

• Service providers: trusted third-party vendors who process data on our behalf under strict data-processing agreements — including KYC partners, payment processors (bKash, Nagad, Rocket, Upay, and card acquirers), IT infrastructure providers, and anti-fraud services.
• Game providers: game studios integrated into the dkwin platform receive the minimum data necessary to run a game session — typically a pseudonymous player identifier and bet/win records — not your full identity profile.
• Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when legally required, or where necessary to protect the rights, property, or safety of dkwin, its players, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of dkwin's business, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5Payment Data and Financial Privacy

dkwin takes the security of your financial information particularly seriously. Card details processed through our platform are handled in accordance with applicable payment security standards. Full card numbers are never stored on dkwin servers. Mobile wallet identifiers such as bKash and Nagad registered numbers are stored in encrypted form and used solely to process transactions and verify payment method ownership.

All withdrawal requests are subject to payment method verification to ensure funds are returned to the original source. dkwin will never transfer winnings to a payment method or bank account that has not been verified as belonging to the registered account holder. This protects both the player and the integrity of the platform.

6Cookies and Tracking Technologies

dkwin uses cookies and similar technologies to operate and improve the platform, remember your preferences, and understand how players engage with our content. This section explains the types of cookies we use and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as user authentication, session management, and security controls. You cannot opt out of essential cookies without disabling the platform entirely, as they are required for it to work.

Analytical and Performance Cookies

These cookies collect anonymised data about how players use the platform — for example, which pages are visited most often and whether errors are encountered. We use this to improve the platform experience. These cookies do not identify you personally. You may opt out by adjusting your browser settings.

Functional and Preference Cookies

These cookies remember your settings and preferences — such as your chosen language and display options — so you do not need to re-enter them on every visit. Disabling these cookies may affect your experience but will not prevent you from using the platform.

7Data Retention

dkwin retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. In practice: account data is retained for the duration of your active account plus a reasonable period thereafter to handle residual queries or disputes; financial transaction records are retained for a minimum of five years from the date of each transaction to comply with anti-money laundering and financial record-keeping obligations; KYC documents are retained for the period required by applicable law from the date of verification; and support correspondence is retained for up to two years after the matter is resolved.

When your data is no longer required, dkwin will securely delete or anonymise it. Where immediate deletion is not possible due to backup systems, the data will be isolated and protected from further processing until deletion is complete.

8Data Security

dkwin employs appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include SSL/TLS encryption for data in transit, encryption at rest for sensitive data fields, access controls restricting data to authorised personnel only, regular security assessments of our platform and third-party integrations, and audit logging of access to sensitive data.

While dkwin takes every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. In the event of a data breach likely to result in risk to your rights or freedoms, dkwin will notify you without undue delay and take immediate steps to mitigate the impact.

9Your Data Rights

As a dkwin player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at the email address provided on this page:

• Right of access: you may request a copy of the personal data dkwin holds about you, which we will provide within a reasonable timeframe.
• Right to rectification: if personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to any legal retention obligations.
• Right to restrict processing: in certain circumstances you may request that we limit the way we process your data while a dispute or request is being resolved.
• Right to object to marketing: you may opt out of receiving marketing communications from dkwin at any time without affecting your ability to use the platform.

dkwin will respond to all data rights requests within a reasonable period. In some cases we may need to verify your identity before processing a request. We will not charge a fee for handling standard data rights requests unless a request is manifestly unfounded or excessive.

10Children and Minors

The dkwin platform is strictly intended for adults aged 21 and above. dkwin does not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under 21 has provided personal data or registered an account, we will immediately suspend that account, delete the associated personal data, and void any transactions processed through it.

11Third-Party Services

The dkwin platform integrates third-party game content from licensed game studios. These studios operate under their own privacy frameworks. While dkwin selects partners with strong privacy and security practices, we are not responsible for the privacy practices of third-party providers once data leaves our platform infrastructure. We encourage you to review the privacy policies of any third-party service you interact with separately from dkwin.

12Changes to This Privacy Policy

dkwin may update this Privacy Policy from time to time to reflect changes in our data practices, technological developments, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where required, notify registered players directly.

We encourage you to review this Policy periodically to stay informed about how dkwin protects your information. Your continued use of the platform following the posting of changes constitutes your acknowledgement and acceptance of those changes.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dkwin handles your personal data, please contact our support team. We are available 24/7 and serve players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Email: [email protected]